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Frequently asked questions
General
Cancellations made 72 hours or more before the scheduled session receive a full refund. Cancellations made with 48–72 hours’ notice receive a 50% refund. Cancellations made with 24–48 hours’ notice receive a 25% refund. Cancellations within 24 hours of the session are non-refundable.
Rescheduling is allowed at no penalty when requested more than 24 hours in advance. Rescheduling within 24 hours may incur a fee to account for studio preparation and reserved time.
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